Thursday, October 31, 2019
PGCE Unit 1 professional practice ( A reflective journal ) Essay
PGCE Unit 1 professional practice ( A reflective journal ) - Essay Example In further elaboration of the motivation phenomenon, Atherton (2004) defines it as "either intrinsic/expressive (doing something for its own sake) or extrinsic/instrumental (doing something for some other reason)." Contrary to Petty’s (1993) presentation, Atherton (2004) emphasises that motivation is not an indivisible whole but is comprised of two distinct forms. While Pettys (1993) assertion is largely true, he oversimplifies the complex phenomenon of motivation, in which instance one need turn to Atherton (2004) for a more accurate understanding of the mentioned. In further elaboration of the stated, while Petty has correctly identified the centrality of motivation to effective learning, he incorrectly identifies teachers as the primary instigators of motivation. In essence, Petty (1993:32) lays much, if not all, of the responsibility for the generation of motivation upon teachers whereby he defines this particular task as the "greatest challenge that many teachers face." This is an oversimplification of the phenomenon of motivation, implying that motivation is essentially extrinsic whereby, as noted by Atherton (2004) it is both intrinsic and extrinsic. A teacher, through the enthusiasm with which he/she approaches the information communication responsibility, can similarly enthuse learners and, through the creation of a positive learning environment, characterized by encouragement and trust, can enhance the confidence levels of individual learners, thereby injecting them with the motivation to learn. However, as may be observed, a teachers motivation-elevation capacities are limited to the extrinsic, while effective learning is predicated on the presence of requisite minimal levels of both extrinsic and intrinsic motivation. Petty does not admit to the explicated differentiation, rendering his observation only partially accurate. As language, literacy and numeracy skills vary
Tuesday, October 29, 2019
Policy Assignment Example | Topics and Well Written Essays - 1250 words
Policy - Assignment Example The consideration was mainly for the couple that needed child and the child’s welfare was never the main issue. This has since changed and today and therefore during an adoption process the main issue that must be addressed is the welfare of the child. Despite there being corruption here and there that may hinder the due process of adoption to unwind, the environment of today tries to make adoption to be able to focus on how comfortable the child is going be during after he has been placed in the hands of adoptive parents (VanderMolen, 2005).. In this regard, unlike in the early years when the adoption of a child was almost like accounting the child to the highest bidder, what matters today is that the family or individual willing to adopt a child has to show that they will be able to provide the child with a viable environment in which to grow. They must show that they are not only financially capable to provide for the child but that they are also emotionally stable to give the child the emotional needs he or she requires in order to develop well from childhood to adulthood. This has also meant that the process of adoption is a long one and it is not a one day process. Anyone willing to adopt a child today must be willing to take a lengthy process that will finally determine if they are qualified. I also learn that adoption has also changed in other ways. For instance, during the inception of adoption, adoption was mainly for couples who did not have the biological ability to have their own children. Today, even a single individual can adopt a child and so they do not have to be a married couple. Even untraditional couples such as in gay marriages can adopt a child, but that depends on the state from which they come because some states do not allow gay marriages and so this would be a precedence to determine if the state will allow them to adopt a
Sunday, October 27, 2019
The Relationship Between Customer Satisfaction And Organisational Profitability Finance Essay
The Relationship Between Customer Satisfaction And Organisational Profitability Finance Essay It is well known fact that the goal of any organisation is to meet the needs and the requirements of its stakeholders. Satisfying this need will not only ensure the survival of the organisation but also allow it to flourish. Among the several stakeholders, customers are presumed to be one of the most important stakeholders as no organisation can survive and succeed without them. Accordingly, marketers emphasize on research in the area of consumer behaviour and particularly behavioural intention. Knowledge of consumer behaviour will go a long way in ensuring effective marketing policies towards the interest of customers which will eventually facilitates positive customer attitude towards the organisations. More especially, since customer behavioural intention is a strong indication of his actual behaviour. 2. As a result of financial sector liberalization in Sri Lanka in the 1979, the banking sector experienced a boom. Low entry requirements such as capital of Rs 10 million by the regulatory authority and the high premiums that could be earned through foreign exchange business led to the quick entry by new players into the lucrative banking industry. In Sri Lanka between the period of 1979 to 2011 the number of commercial banks rose from 11 to 32 (Central Bank of Sri Lanka- CBSL) [6] 3. The banking industry is highly competitive, with banks not only competing among each other; but also with non-banks and other financial institutions (Hull, 2002) [7] . Most bank product developments are easy to duplicate and when banks provide nearly identical services, they can only distinguish themselves on the basis of price and quality. Therefore, customer retention is potentially an effective tool that banks can use to gain a strategic advantage and survive in todays ever-increasing banking competitive environment. The majority of Sri Lankan commercial banks are owns by Sri Lanka Banking companies and the States and they are not much diversified in terms of the products and services they offer. Therefore almost all banks are offered almost identical products to their customers. Mendzela, was of the view that it is an indication of bank reaching the maturity phase of the product lifecycle and has become commoditized. One strategic focus that banks can implement to remain competitive would be to retain as many customers as possible [8] . 4. As discussed earlier, financial sector has shown unprecedented growth after deregulation in Sri Lanka. The Sri Lankan financial markets have experienced drastic changes after financial liberalization during 1979 and that provokes competition among financial institutions especially in banking sector. This competition leads to the introduction of customer oriented products in the market to meet the expectations of customers. Satisfaction is a multidimensional construct which has been conceptualized as a prerequisite for building relationships and is generally described as the full meeting of ones expectations (Oliver, 1980). 5. The most significant trend, relevant to all industries, which characterizes in 21st century, is severe competition between companies. In current operational environment, defined by constant change and uncertainty, organisations are forced to seek new ways to achieve the competitive advantage. This is particularly true for financial services industry where deregulation has brought a considerable choice for customers in satisfying their needs. Banks have high financial leverage capital structure, where customers bank deposits are considered as a bank debt. Therefore, customer turnover may result not just in diminishing profit margin but also in financial services provider existence. Apart from that, loyalty and satisfaction resulting in switching to another financial services provider may be used as a competitive advantage for acquisition new market share enticing consumers of the competitor. 6. Customer satisfaction has become interesting tool for commercial banks with the competition and it has become a practice to keep customer satisfied by banks, as satisfied customers will enhance customer loyalty towards their banks which will ultimately improve banks performance and profitability. The importance of customer satisfaction cannot be dismissed because happy customers are like free advertising. Many of us have heard of the current trend for businesses to become highly customer-centric, that is to put the customer at the centre of our business in terms of our strategies, actions and processes. For most of us, old truths still hold well, such as it is easier and more profitable to sell to existing customers than to find new ones. In practice, organizations are increasingly setting themselves strategies to measure and ensure customer retention, and charging their staff to be more customer-focused and service-oriented. BACK GROUND OF THE STUDY 7. According to Central Bank of Sri Lanka the overall performance of Licensed Commercial Banks (LCBs) remained healthy due to improved profitability and the strengthening of their capital position. The activities of LCBs expanded at a moderate pace in the first half of 2010. Total assets of the LCBs expanded by Rs. 139 billion or 5.5 per cent due to a growth in lending activities coupled with an increase in investment in government securities and the equities market. Meanwhile, deposits increased by four per cent or Rs. 74 billion as against 9 per cent in the previous year due to the lower interest rates that prevailed in the market during the period [9] . 8. As mentioned earlier, banking sector has shown unprecedented growth after deregulation in Sri Lanka. Sri Lankan financial markets experienced drastic changes after liberalization during early 1979 that provokes tough competition among financial institutions especially in banking sector. This competition leads to the introduction of customer orientedd products in the market to meet the expectations of customers. 9. According to the Fitch Ratings (2012) [10] , Sri Lankan banking sector is concentrated and dominated by public-sector banks that accounted for about half of sector assets at end of 2010. The six large banks identified as Systemically Important Banks (SIB) [11] accounted for 64 per cent of sector assets at end of 2010. They are Bank of Ceylon,Commercial Bank, Hatton National Bank, Peoples Bank, Sampath Bank and Seylan Bank. Fitch ratings has further pointed out that the Sri Lankan banking system experienced a strong upturn in profitability in 2010, with ROA increasing to 1.8 per cent, significantly above the 1.1 per cent average in 2000-2009, largely due to a reduction in credit costs. However, profitability decreased in 2011, with the sector posting an ROA of 1.6 per cent, largely due to the contraction in net interest margins (NIMs) with intensifying competition. 10. Almazari(2011) [12] was of the view that financial performance of a bank is its return on investment, return on assets, value additions and net assets value of a bank evaluates how the bank has used it assets to generate revenue. Further Almazari has pointed out that total assets of a bank also help to evaluate how well a bank is using its resources to make a profit. Total assets of commercial banks in Sri Lanka for the periods 2007-2011 is given below. The modern business world has expanded and competition has been created among businesses based on the profit. Financial services and assistance provided by the banking sector in Sri Lanka is at the top. These banks provide facilities not only for ordinary people but also for businessmen. Customer satisfaction plays a vital role in any successful business organization in todays business strategy. To go forward through this business banks have to compete with each other to achieve their goals, while fulfilling the basic requirements to satisfy their customers. At the very beginning, the main purpose of establishing banks were to give benefit for selected rich people, but at present, all levels of people are benefited and obtained the services from banks which have being expanded all over the country. The current banking industry in all over the world is going through turbulent times. In Sri Lanka with the lowering of entry barriers and blurring product lines of banks and non-banks since the financial sector reforms, banks are functioning increasingly under competitive pressures. This situation has created banks to maintain loyal customer base for individual banks. In order to maintain a loyal customer base and improve their market and profit positions, almost all the banks are directing their strategies towards increasing customer satisfaction and loyalty through improved service quality. In the present competitive Sri Lankan banking context, characterized by rapid change and increasingly sophisticated customers, it has become very important that banks in Sri Lanka as well to determine the service quality factors which are pertinent to the customers selection process. Therefore the current problem for the banking industry in Sri Lanka is to determine the dimensionality of custome r perception of service quality. This is because if service quality dimensions can be identified, bank should be able to improve the delivery of customer perception of quality during the service process and have greater control over the overall outcome. In relation to customer loyalty all banks in Sri Lanka has adopted various programmes to keep customers satisfied but according to discussion carried out earlier, public domestic banks are performing better than the government owned banks in the country. 12. Basically, Banks Profitability is measured with two major ratios that of Return on Average Assets and Return on Average Equity. Return on Average Assets and Return on Average Equity of five large commercial banks are for the period of five years from 2007 given below. Table 1:1 Return on Average Assets  Year BOC Peoples Bank Commercial Bank HNB Seylan ROAA ROAA ROAA ROAA ROAA Per Cent Per Cent Per Cent Per Cent Per Cent 2007 1.11 1.4 1.67 0.87 0.67 2008 1.13 1.5 1.55 1.04 0.1 2009 0.82 1.4 1.43 1.42 0.38 2010 1.6 1.7 1.6 1.04 0.87 2011 2.01 2.5 1.98 1.78 0.64 Table 1:2 Returns on Average Equity  Year BOC Peoples Bank Commercial Bank HNB Seylan ROAE ROAE ROAE ROAE ROAE Per Cent Per Cent Per Cent Per Cent Per Cent 2007 14.59 20.5 20.63 35.9 13.84 2008 16.13 18.8 17.13 33.6 2.22 2009 12.85 19.7 15.83 28.9 6.2 2010 24.01 26.9 17.87 28.5 10.88 2011 33.74 42.9 20.76 24.1 6.78 (Source: Annual Reports year 2007 to 2011) 13. When ROAA and ROAE averaged for the last five years ranks of the banks on both ratios are given below. ROAA ROAE Commercial Bank Hatton National Bank Peoples Bank Peoples Bank Bank of Ceylon Bank of Ceylon Hatton National Bank Commercial Bank Seylan Bank Seylan Bank 14. From the above information it could be seen that two state owned banks has ranked number 2 and 3 in both ROAA and ROAE while a private bank has been the number 1 in ROAA and ROAE. This gives a mixed signal about the profitability of commercial banks in Sri Lanka. RESEARCH PROBLEM 15. According to the indication given in table 1 and further analysis, in terms of major measures in bank profitability, public domestic banks were headed in both measurement and two states banks were maintained second position. Therefore, the research problem for this study is as to why public domestic banks were headed in profitability and how two states banks were maintained second positions and whether it is customer satisfaction of the respective banks. OBJECTIVES OF THE STUDY 16. Following objectives should be achieved at the end of this research. a. To discover the reasons that is attributed to the higher profits in public domestic commercial banks than the state owned commercial banks in Sri Lanka and, b. To ascertain whether it is due to customer satisfaction of the private commercial banks or any other reason. SIGNIFICANCE OF THE STUDY 17. Discovering the performance between public domestic commercial banks and the state commercial banks will be more significant to the banking industry as well as to the government to introduce required mechanism to overcome the present problem if any prevailing in states banks in relation to the performances. Almost all financial institutions try to attract customers to them in the business environment .In that case commercial banks try to fulfill their customers needs in most efficient manner. Financial institutions should have the ability to identify the customers needs to give their service in efficient manner. Therefore, they have to provide good products, in good time to achieve profitability in the competitive environment. 18. The end results of this research that of customer satisfaction and commercial banks profitability in state owned and public banking companies will be of great contribution to the field in the academics and for the practitioners. This study will also assess and evaluate the level of satisfaction of the customers in the banking business in Sri Lanka which will contribute to the industry as well as to the policy makers. It will also reveal areas and factors that need consideration for improvement. Further at the end of the research, it is expected to cerate a good knowledge about what customer needs can be gained. With an understanding about the change of customer satisfaction which is depend on nature of customer, the bank can provides suitable services to their own customers. If the customer gets the service continually, the institution may also introduce innovations to their own customers. SCOPE AND LIMITATION OF THE STUDY 19. Scope of this study is to analyze all data that are available to find out as to why state commercial banks are earning less profit than the public domestic commercial banks including service quality and customer satisfaction and non-performing assets if necessary arises. Accordingly, the study will be using both primary and secondary data. In studying service quality and customer satisfaction data have to be collected through a questionnaire but in analysing NPA banks actual information which are recorded in financial statements have to consider. There is no limitation in acquiring secondary data as all information are available in the annual reports of the banks. For the purpose of collecting data there is a limitation of selection of banks. Also, when considering the profit of the banks, only internal factors that are related to the banks leaving external factors as they are beyond the scope of the study.
Friday, October 25, 2019
Film Terms :: essays research papers
I.     Editing a.     Terms i.     Scenes are comprised of shots 1.     Any movie ii.     Editing is the joining of one shot to another 1.     Dialogue is the clearest example iii.     An establishing shot shows a change in scene 1.     American Pie – Showing the outside of Stiffler’s house before going into the party scene iv.     A shot is a segment of film 1.     Any Movie b.     History i.     Birth of A Nation was the first film to use extensive editing ii.     Who Framed Rodger Rabbit? was the first film to use humans and animation together iii.     Dances with Wolves won the academy award for editing II.     Cinematography a.     Terms i.     Long Shot 1.     Matrix Lobby Scene ii.     Full Shot 1.     Danny Devito walking down the hall in One Flew Over the Cuckoo’s Nest iii.     Close-up 1.     Any news program iv.     Extreme Close-up 1.     Wayne’s World v.     Birds Eye View 1.     View of Russell Crowe on the horse in Gladiator vi.     Oblique Angle 1.     Gladiator fighting scene with lions vii.     High Key Lighting 1.     Plays or Musicals (Broadway shows) viii.     Low Key Lighting 1.     Seven III.     Sound a.     Terms i.     Boom 1.     Any coverage of a press conference on a news program ii.     Mix 1.     The Graduate iii.     Non-synchronous Sound 1.     Any music video b.     History i.     1910 the eidoloscope was developed by Eugene Lauste ii.     1921 Charles Home recorded speeches of President Calvin Coolidge iii.     1925 Warner bought Vitagraph Company iv.     1927 Jazz Singer premier v.     1928 Steamboat Willy had Mickey Mouse voice synced with animation IV.     Special Effects a.     Terms i.     Blue Screen 1.     The building explosion in The X-Files (the movie) ii.     Computer Graphics 1.     Roman Coliseum in Gladiator iii.     Matte 1.     Chitty Chitty Bang Bang iv.     Special Effects 1.     The Matrix (almost the entire movie) b.     History i.     1898 George Mà ªlà ©es became the grandfather of special effects with his movie A Trip to the Moon ii.     1916 Frank Williams invented a traveling matte system iii.     1961 Ivan Sutherland invented the first computer graphics program called Sketchpad
Thursday, October 24, 2019
Among the Hidden Reflection Essay
â€Å"Among the hidden†and â€Å"Among the Impostor†is part of the phenomenal series called â€Å"The shadow children book.†This magnificent book is by Margaret Peterson Haddix. Her writing is very complex but descriptive as well, making it easier to understand the mystery book. She has countless memorable novels such as Turnabouts, Just Ella and Running out of Time. After I read this amazing series, I am hoping to read these outstanding novels. That’s why I decided to start of reading her best-selling book â€Å"Among the hidden.†The lesson I learned during this book was not to betray your friends. This is because a teenager named Jason told the population police his friends’ real names and that they are third children. When the police came, he checked their files and different names were posted and Jason was shocked and stammering. Then, he got arrested and went to jail. I recommend this outstanding book to grade 6 and above. Mainly because there are some inappropriate words in the book which isn’t a severe word you’ll see adult use or even high school kids when they are talking with their friends. This is a mystery/suspense book with lots of surprises happens throughout the book like in the second book, Luke wants a fake Id and gets it however the population police comes but doesn’t get caught which you won’t understand because he never does any bad action. There is also sadness like in the first book; Jen gets shot at president’s house which was also a surprise. If you’re grade 6 and above and love mystery/suspense and sadness then it’s a great choice to read these book. My favourite character is Luke because in both of the books because of his loving personality, he is nice, caring and respectful. He possess very good characteristic which will help him get good friends who will not tell on him on the population police because he is the third child, none of his friend does except Jason and he got his consequences. He posses these characteristic because when he teacher, parents and classmate treat him really bad, even though it tortures him he doesn’t do anything to get revenge. However, even though they do that he still respects them and does what they want him to do. Finally, my favourite part in these books was when Luke was brave enough to talk to Jason gang and tell them they stepped on his garden but before that moment in his life he was a scary cat. This showed me how much he changed from book one to book two. Unlike other series which the character usually has the personalities, but Jason was a different person.
Wednesday, October 23, 2019
Google in Asia
PIB Case Discussion Google in Asia 1. What resources and capabilities does Naver have that Google does not? – Those two companies have same purpose and function. But in detail, Google didn’t catch up Koreans mind. Google prefer simple design with fast searching system for people whose don’t have fast internet or fast internet devices. But in Korean market, almost every houses are using super fast internet with chip price. And even countryside of South Korea is able to use fast internet. If American or other nation uses naver as a main page, too many links and advertising can be effect their internet speed.And Naver has more information that fits to Korean people who wants for the information. Such as Knowledge search, blogs, and cafe things, which make people gathering and share the information and communicating. 2. Why are the top two search engine providers in Japan foreign entrants, whereas in South Korea and China, it is a domestic incumbent that dominates th e industry? -People can proud of their mother company which gives lots of information and easy to use. But in Japan, those two companies are foreign companies and settle downed already in Japanese market. That’s why even it’s not Japanese company, people doesn’t care. . Does Naver have what it takes to succeed in overseas markets, such as Japan and the United states? -Naver is not just a search engine which give information. The reason that succeeds in Korean market was other functions, which can provide interests and make people gathering all together on the websites. If Naver provide similar function web site in Japan and US market, they might be successful. But before they jump in foreign market, they must consider of the environment factors such as internet speed and supply rates of computer thing. Naver is too heavy for people who don’t have fast internet or fast internet devices.
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